Effective Date: Aug 1, 2025

These Billing Terms & Policies explain how Petal Host handles invoicing, payments, renewals, suspensions, and refunds. They complement our Refund Policy and Terms of Service.

1. Billing Cycle & Renewals

• Invoices are issued at least 14 days before the service expires; payment is attempted 3 days prior to renewal to maintain uninterrupted service.
• Services automatically renew for the same term (monthly, yearly, etc.) unless canceled at least 24 hours before the renewal date.
• Manual renewal is available for domains; all other services renew automatically unless canceled.

2. Payment Methods

• We accept Credit/Debit Cards, UPI/NetBanking (India), PayPal (international), and bank transfers on request.

3. Late Payments & Suspension

• Invoices unpaid 14 days past due result in account suspension.
• Services deemed abandoned after another 14 days will be terminated, and all data removed.
• Restoration after suspension requires full payment of all outstanding invoices plus a reactivation fee.
• We reserve the right to assign late balances to collections; you are responsible for associated recovery costs.

4. Price Adjustments

• Prices may change between renewal terms. We will notify you before adjustments take effect.
• Mid-term price or service changes due to external factors entitle you to terminate within 30 days of notification.

5. Money‑Back Guarantee & Refunds

• New shared hosting, VPS, and reseller hosting plans are eligible for a 30-day full refund.
• Prorated refunds may apply up to 90 days for annual plans.
• Domains, SSLs, dedicated servers, and third-party licenses are non-refundable.
• Refunds follow the original payment method and are subject to processor policies.

6. Cancellations

• Cancel within 30 days via your client portal or support to trigger the money-back guarantee.
• For convenience termination outside the refund window, cancellation must be done 15 days before renewal. Payment is due through the end of the current term.

7. Chargebacks

Initiating a chargeback without contacting us first breaches your agreement and may result in immediate service suspension or termination.

8. Account Credit

Credits issued for refunds or billing adjustments are non-cashable and expire after 24 months or upon account closure.

9. Contact & Support

For billing questions or disputes, contact us anytime at billing@petalhost.com