Last Updated: Aug 1, 2025

These Terms of Service ("Agreement") are a binding agreement between you ("Customer," "Client," or "User") and Petal Host ("we," "us," or "our") regarding the use of our web hosting services, domains, and related offerings (collectively, "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction and capable of forming a binding contract. If you are using the Services on behalf of an entity, you represent and warrant that you have the authority to bind it to these Terms.

2. Account Registration and Security

• You agree to provide accurate, current, and complete information when creating your account.
• You are responsible for safeguarding your login credentials and all activities under your account.
• You must notify us immediately if you suspect unauthorized access or a security breach.

3. Services and Scope

We offer shared hosting, reseller hosting, VPS, domain registration, SSL certificates, email hosting, and add-on services. Service availability, performance, and limitations are defined in product-specific descriptions and may change without prior notice. You agree not to resell or sublicense the Services unless explicitly allowed by your plan.

4. Acceptable Use

You agree to use our Services in accordance with our Acceptable Use Policy, which prohibits activities such as:

• Sending unsolicited bulk messages (spam)
• Hosting or distributing malware or pirated content
• Engaging in denial-of-service attacks or unauthorized access
• Violating applicable local, state, national, or international laws

5. Payments, Billing & Renewals

• Services are billed in advance for the selected billing term (monthly, quarterly, yearly).
• Auto-renewal is enabled by default. You may disable it at any time via your client portal.
• Late payments may result in service suspension after [X] days and termination after [Y] days.
• Fees are non-refundable unless stated in our Refund Policy.

6. Cancellations

You may cancel your Services through the client area at any time. Cancellation requests must be submitted before the renewal date to avoid further billing. Data will be permanently deleted after termination.

7. Backups and Data Retention

You are responsible for maintaining your own backups. We may provide automated backups for certain plans, but we do not guarantee backup availability or integrity. We are not liable for data loss resulting from server failure, account suspension, or user actions.

8. Resource Limits

Each hosting plan has specific CPU, memory, storage, email, and bandwidth limits. Exceeding these may result in temporary throttling, account suspension, or a recommendation to upgrade your plan.

9. Suspension and Termination

We may suspend or terminate your account for:

• Acceptable Use Policy violations
• Non-payment
• Security threats (e.g., malware, abuse complaints)
• Legal compliance (e.g., court orders, DMCA)

We reserve the right to retain or delete account data upon termination.

10. Intellectual Property

You retain all rights to your uploaded content. We retain all rights to our website, software, infrastructure, and branding. You may not reverse-engineer, modify, or resell our platform without written permission.

11. Service Availability

We strive to maintain 99.9% uptime. However, we do not guarantee uninterrupted access due to scheduled maintenance, system upgrades, DDoS attacks, or force majeure events.

12. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for indirect, incidental, special, or consequential damages.
• Our total liability shall not exceed the amount paid by you for the Services in the last three (3) months.

13. Indemnification

You agree to indemnify and hold harmless Petal Host, its employees, affiliates, and vendors from any claims or damages resulting from your use of the Services or your violation of these Terms or applicable laws.

14. Modifications to Terms

We may update these Terms at any time. Updates take effect upon posting. Continued use of our Services constitutes acceptance of the revised Terms.

15. Governing Law

This Agreement is governed by the laws of [Your Country/State]. Disputes shall be resolved in the courts of [Jurisdiction].

16. Contact Information

If you have any questions regarding these Terms, you may contact us at:
Email: support@petalhost.com