Privacy Policy - Petal Host

Legal Policies

Effective Date: Aug 1, 2025

1. Introduction

At PetalHost, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information. By using our services, you agree to the practices described in this policy.

2. Information We Collect

    We collect various types of information when you register with PetalHost, use our services, visit our website, or interact with our partners. This includes:

    • Personal details such as name, email address, phone number, and postal address (used for billing, identification, and support).
    • Technical information including IP address, browser type, device information, and usage statistics.
    • Cookies and similar technologies to store preferences, analyze trends, and enhance user experience.

    We may combine information collected from you with data from our partners or other sources to improve service quality and personalize your experience. When you sign in to our services, you are no longer anonymous to us.

    3. Cookies and Tracking

    We use cookies and similar technologies to improve the quality of our service. This includes tracking user trends, storing user preferences, and analyzing behavior for performance and security. Cookies may be set by us or our partners (such as Google Analytics). Currently, we do not use cookies for marketing purposes, but may in the future. This policy will be updated accordingly.

    4. How We Use Your Information

      We only use and process your personal information for the following purposes:

      • To provide and improve our services
      • To communicate with you
      • To simplify user experience by avoiding repeated data entry
      • For auditing, analysis, and research
      • To ensure the technical functionality of our infrastructure
      • To protect the rights of PetalHost and its users
      • To develop new products and features

      Usage may also be governed by the respective terms of service and the PetalHost Customer Master Agreement.

      5. Infrastructure and Data Storage

      Our infrastructure consists of servers located in data centers in India and Germany, operated by us or our trusted partners. All user data and backups are stored securely within this network.

      6. Information Sharing and Disclosure

        We do not sell or rent your personal data. However, we may share information with the following, solely for service delivery:

        • Payment gateways (e.g., PayPal, PayU)
        • Domain registrars and SSL providers
        • Google Workspace and similar service providers

        No third-party tools are authorized to access or connect with your personal data beyond service necessity.

        7. Data Retention and User Rights

          We retain your data unless you request deletion. Even after account closure, we keep your email and first name for internal records, but other data can be deleted on request. Users can:

          • Access, update, or delete their data
          • Make such requests via Support Ticket (required), or Live Chat

          8. Data Transfers and Security

          Your data may be stored or processed in countries outside your own. All transmissions use secure, encrypted protocols (HTTPS/SSL). We follow strict internal protocols and physical safeguards to ensure your data remains protected.

          9. Information Security

          We implement robust security measures, including encryption, access control, and internal reviews of data handling practices. Only authorized employees and contractors with a need-to-know basis have access to your data. These individuals are bound by confidentiality obligations and may face penalties for non-compliance.

          10. Children’s Privacy

          We allow individuals under the age of 18 to use our services, particularly for educational discounts. However, we may request age or academic proof for verification. We do not knowingly collect personal information from children under 13 without parental consent.

          11. No-Spam Policy

          We have a strict no-spam policy. We do not use the information we collect to send unsolicited communications and do not sell your contact information to third parties.

          12. Policy Updates

          Our Privacy Policy may change from time to time. Updates will be posted only on this page. Users are encouraged to review this policy periodically. Continued use of our services after changes implies agreement with the updated terms.

          13. Contact Us

            If you have questions or concerns about this policy or your personal data, please contact us via:

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